Legal

Terms of Service

Please read these terms carefully before using DentalView. By accessing or using our platform, you agree to be bound by these terms.

Last updated: February 2026Effective: February 2026

Key Points

You own your clinic data — we never claim ownership
Standard plan: PHP 2,499/month, Big Clinic: PHP 4,899/month
Cancel anytime — your data is retained for 90 days
SMS delivery is best-effort; we are not liable for carrier failures

This summary is for convenience only. The full terms below are the legally binding agreement between you and DentalView.

You are responsible for your account security and must be 18+ to use DentalView.

Account security: You are responsible for maintaining the confidentiality of your account credentials. Use a strong password and enable two-factor authentication when available.
Age requirement: You must be at least 18 years of age to create a DentalView account. By creating an account, you represent that you meet this requirement.
Liability: You are responsible for all activities that occur under your account. DentalView is not liable for any loss or damage arising from unauthorized use of your credentials.
Compromised account: If you believe your account has been compromised, contact us immediately at support@dentalview.ph. We will take steps to secure your account within 24 hours.
Data retention on termination: After account termination or cancellation, your data is retained for 90 days to allow for reactivation. After 90 days, data is permanently deleted in accordance with our retention schedule.

Use DentalView only for legitimate dental clinic operations. Do not misuse the platform.

Lawful use only: You agree to use DentalView only for lawful purposes related to managing your dental clinic. You will not use the platform for any illegal, fraudulent, or harmful activities.
Data accuracy: You are responsible for the accuracy of data you enter into DentalView, including patient records, appointment information, and billing details.
No reverse engineering: You may not reverse engineer, decompile, or disassemble any part of the DentalView platform, or attempt to access source code, algorithms, or data structures.
No automated access: You may not use bots, scrapers, or other automated tools to access DentalView except through our official API (when available).
Content responsibility: You are solely responsible for all content and data you upload to DentalView. We do not review or endorse user-uploaded content.

30-day free trial, then monthly or annual billing. Cancel anytime.

Free trial: Every new account starts with a 30-day free trial with full access to your detected plan tier. No credit card is required during the trial.
Monthly billing: Standard plan: PHP 2,499/month. Big Clinic plan: PHP 4,899/month. Plans are billed monthly unless you choose annual billing.
Annual billing: Save 2 months by paying annually. Standard: PHP 24,990/year. Big Clinic: PHP 48,990/year.
Payment methods: We accept credit/debit cards (Visa, Mastercard), GCash, and Maya via our payment partners. All payments are processed securely.
Refunds: Monthly subscriptions are non-refundable for partial months. Annual subscriptions may be refunded on a pro-rata basis within the first 30 days. Contact support for refund requests.
Dunning sequence: If a payment fails: Days 0–7, we automatically retry your payment method. Day 10, your account enters soft-lock (read-only access). Day 30, your account enters hard-lock (no access). Day 120, your data is permanently deleted.

SMS reminders are delivered via Synermaxx on a best-effort basis. We cannot guarantee delivery.

SMS delivery: Appointment reminders and notifications are delivered via Synermaxx. Delivery is on a best-effort basis — we cannot guarantee delivery due to carrier network conditions, phone compatibility, or recipient settings.
No delivery guarantee: DentalView is not liable for SMS messages that are delayed, undelivered, or not received by the intended recipient. Do not rely solely on SMS reminders for critical communications.
Patient consent: You (the clinic) are responsible for obtaining proper consent from patients before sending them SMS messages. DentalView provides consent management tools, but compliance is your responsibility.
Opt-out mechanism: Patients may opt out of SMS reminders by replying STOP to any message. Their preference is recorded automatically. You must not send messages to patients who have opted out.
SMS usage: Every clinic plan includes 500 SMS per month. SMS continues sending after the included allocation (soft cap).

DentalView is provided "as is" with liability capped at 12 months of subscription fees.

"As is" provision: DentalView is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability and fitness for a particular purpose.
Liability cap: In no event shall DentalView’s total liability exceed the amount you paid for the service in the 12 months preceding the event giving rise to the claim.
Exclusions: DentalView is not liable for damages arising from: SMS delivery failures or delays, internet connectivity outages, patient no-shows, third-party service disruptions, or data loss caused by your actions.
Indirect damages: We are not liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, or loss of business opportunities.

DentalView owns the platform. You own your data. We need a license to process it.

Platform ownership: DentalView and all related intellectual property (including software, design, documentation, and trademarks) are owned by DentalView and its licensors.
Your data belongs to you: All clinic data, patient records, and content you upload to DentalView remain your property. We do not claim ownership of your data.
Limited license: By using DentalView, you grant us a limited, non-exclusive license to process, store, and transmit your data solely for the purpose of providing the service.
Anonymized data: We may use anonymized and aggregated data (from which no individual or clinic can be identified) for product improvement, analytics, and benchmarking.
Trademark restriction: You may not use DentalView’s name, logo, or branding without prior written permission.

Either party can terminate the agreement. Your data is retained for 90 days after cancellation.

Cancellation by you: You may cancel your subscription at any time through Settings > Billing. Your access continues until the end of the current billing period.
Termination by us: We may suspend or terminate your account if you violate these Terms, fail to pay fees, or engage in activity that harms other users or the platform.
Data after termination: After termination, your data is retained for 90 days to allow for reactivation. After 90 days, data is permanently deleted unless legally required to be retained longer.
Effect of termination: Upon termination, your right to use DentalView ceases immediately (or at the end of the billing period for cancellations). Sections on liability, IP, and governing law survive termination.

We may update these terms with 30 days notice. Continued use constitutes acceptance.

Modification rights: We reserve the right to modify these Terms at any time. Material changes will be communicated at least 30 days before they take effect.
Notification: We will notify you of changes via email and an in-app notification. The updated terms will be posted on this page with a new effective date.
Acceptance: Your continued use of DentalView after the effective date of modified terms constitutes acceptance of the new terms. If you disagree, you may cancel your account.

These terms are governed by Philippine law. Disputes are resolved through arbitration first.

Philippine law: These Terms are governed by and construed in accordance with the laws of the Republic of the Philippines.
Arbitration first: Any dispute arising from these Terms or your use of DentalView shall first be submitted to binding arbitration in accordance with the Alternative Dispute Resolution Act of 2004 (RA 9285).
Court resolution: If arbitration fails to resolve the dispute within 60 days, either party may pursue resolution through the courts of Makati City, Philippines.
Contact for disputes: For any questions or disputes regarding these Terms, contact us at support@dentalview.ph. We aim to resolve all concerns within 14 business days.

Still have questions?

Our team is happy to help clarify any part of these terms.