Configuring Your Notification Preferences

Your Alerts, Not the Patients'

Two different message systems leave your clinic, and confusing them is the most common settings mix-up. Settings > SMS governs what patients receive — reminders, recalls, confirmations. Settings > Notifications, this page, governs what you and your staff receive about the clinic's own pulse. Keep the distinction and both pages make sense.

On this screen: ① Alert toggles — each row is one type of staff alert: appointment confirmations, queue updates, failed-reminder alerts, and more. ② Daily summary SMS — your clinic's end-of-day numbers, at the time you choose. ③ Notification Channel — push (mobile app), SMS only, or both; push needs the DentalView app installed.

The Alert Toggles, and Who Should Want Them

• New appointment confirmations — a ping when patients book or confirm. Essential with online booking on: it's how the desk learns the internet just filled a slot.
• Queue status updates — arrivals and queue movement. Useful for dentists working away from the front desk; noisy for everyone else in a small clinic where the waiting room is visible from every chair.
• Reminder delivery updates — an alert when a patient reminder fails to deliver. Turn this on and keep it on: a failed 24h reminder that nobody notices is tomorrow's unexplained no-show. This alert converts silent failures into a quick phone call.
• Daily summary SMS — the day's numbers at your chosen time (any 15-minute step between 06:00 and 23:45). Most owners set it for just after closing.
• Weekly achievement SMS — the week's highlight, on the day and time you pick. Monday morning makes it a plan; Saturday evening makes it a scoreboard.
• Treatment Plan Phase Reminders — a nudge when a plan phase's target date approaches, so multi-visit cases don't stall silently between appointments.

Choosing the Channel

The Notification Channel picker offers Push notifications (app), SMS only, or Both. Push needs the DentalView mobile app installed; on web-only setups, staff alerts arrive by SMS to the number in Settings > Account. "Both" suits owners who want the daily summary to survive a dead phone battery; "Push only" suits staff who live in the app all day and don't need duplicate texts.

Click Save changes when done.

Two Cross-References Worth Knowing

Your own mobile number comes from Settings > Account > Phone Number — an alert channel is only as good as the number it points to. And note there's a related-but-different End-of-day summary SMS toggle inside Settings > SMS; if you're changing digest behavior and it doesn't seem to take, check both pages — they're separate switches.